Have you ever noticed how many times it's the simplest concepts that end up working the best?
The same is so true when it comes to marketing. I'm constantly amazed at just how powerful some of the simplest concepts are. I've seen simple marketing ideas that cost next to nothing and really require little to no additional extra work begin to make a company an extra thousand or more a month - every month.
Unfortunately, the problem with simple marketing ideas is that many are so quick to excuse them as, well, "too simple to possibly work." Intelligent small business owners and independent professionals just like you mistakenly believe an idea has to be sophisticated and intricate to be really valuable.
WRONG! In fact, it's completely the opposite that's true. The more complicated the idea, the less chance you have of making it work. If you can even get the idea implemented that is. Simple does not mean well thought out. It just means not complicated.
OK, where am I headed with all of this?
Well, one of the simplest marketing ideas I've ever come across I believe to also be one of the most powerful. Incredibly successful professionals have shared that this one technique has been primarily responsible for completely filling their business pipeline.
It has been called the "Number One" strategy for generating word-of-mouth business. And remember that when I ask people where most of their business comes from, 99% or more say that it's from word-of-mouth. I wonder how many of them use this strategy consistently.
Even though most people know about this powerful method, it's surprising how few people actually use it consistently. Perhaps because it's just too simple and business owners are always looking for fresh, new, and more sophisticated (i.e., perceived to be higher value) ideas.
So many marketing ideas, where do you start?
There's no doubt that there are a seemingly endless number of ways and variations of ways to market your business. But doesn't it just make sense to start implementing the simplest methods first? You may even find that some of these simple techniques are all you really need to grow your business to the levels you want.
I've seen it time and time again both in the companies I've worked for and the clients I've worked with. You are given the simplest, most effective solution to your marketing or management problem, and you don't put it into practice because it just seems too simple, too darn easy to work.
After all, if the simple, easy ideas really worked then wouldn't everyone be using them? Well you would think, but even the simple solutions take some work on your part to be successful. And too often, people want the results without having to do the work.
Simple does not mean you don't have to do the work. It just means not complicated.
So what is this simple yet incredibly powerful idea that can help you generate significantly more business? What is this marketing technique that is so simple and inexpensive that I believe everyone should be doing it from the very first day they go into business?
Drum roll please...ba, da, ba, da, ba, da, ba, da, ba, da...
Commit to sending out personal hand-written notes - Thank You notes or Cards.
What's that? You were expecting something a little more sophisticated and intricate than this? Don't hit the 'delete' key just yet. I really think you're going to want to hear this.
The great salespeople and successful business owners want to be in front of their customers, prospects, referral sources and alliance partners as much as possible. And one of the primary keys to staying top of mind with these folks is to find ways to do it in a positive and non-threatening manner.
Personal hand-written notes certainly fit this criterion.
When someone hires you to do work for them, or someone else refers some business your way, they expect you to produce results, deliver quality service, and get the job done. Therefore, if you do all of these things, all you've done is meet expectations. But guess what, your competitors are typically able to meet those expectations as well.
If you want to create raving fans that will help you really grow your business, then you have to give them more than they expect. And the power of a personal hand-written note is a perfect way to do that. Think about the last time you received a hand-written note of appreciation. How did that make you feel? Didn't it make you feel good?
The unwritten part of the message is that this person cared enough to take the time to write a note to ME! That is precisely the reason that this simple but powerful idea works so well. Try it and you'll find that the more you use them, the better they'll work and the better you'll feel.
The reasons to send personal notes including "thank you" notes are practically endless. But this is a lost art in the world of business anymore. Even though personal attention is always more effective, email and voice mail are just so much quicker and therefore make it ineffective in some peoples' minds.
I just have to shake my head when I hear comments like, "That won't work for my business. My clients expect me to be more technically advanced." Don't get me wrong, email and voice mail certainly have their place. But, the personal touch is what will set you apart from others competing for your clients' attention.
Consider How This Might Work For Your Business...
Imagine how a scenario like this might work for your business... A client makes a small purchase from you and receives a personal, hand-written thank you card in the mail within a few days. Then they receive another hand-written card 30 days later just checking in to make sure they're happy with their purchase and reminding them how they can access customer service. Then they receive another personalized card 60 to 90 days after that making a special offer only available to current customers.
Do you see how powerful a simple campaign like this could be for your business?
For more reading on the subject, check out my "Thank You Notes... Use Them To Build Business Consistently" article at www.proven-smal l-business-marketing-solutions.com.
(c) - Kevin P. Dervin, KPD Marketing
About the Author:
Kevin Dervin is focused on helping small businesses that are ready to grow, but struggle with how to consistently attract more clients. He has created http://www.proven-small-business-mar keting-solutions.com to be an online resource for small business owners to share what he has learned and continues to learn. Visit his site for more great marketing information you can put to use in growing your business today.
You can also find Kevin's Kansas City based KPD Marketing practice at http://www.ABCDgrowth.com and subscribe to his free ezine called ABCD Grow. Everyone who subscribes will get a copy of his free report "Five Fundamentals To Help You Boost Your Service Business And Increase Your Satisfaction!"
As a business owner, you know how valuable being good... Read More
Here are three alternatives to increase your testimonial numbers or... Read More
Without a doubt, if you asked me, Shane if there... Read More
I bet you thought the movie "Daddy Daycare" was a... Read More
Marketing is both an art and a science. Anyone who... Read More
I think selling and marketing today often feels a bit... Read More
You can love it or you can hate it but... Read More
Give away your knowledge, and you'll make money. How does... Read More
1) Word of mouth is the most cost-effective, powerful form... Read More
Your business success depends on your ability to promote your... Read More
Email CampaignsEmail marketing can be a tremendously valuable tool for... Read More
Having run a multi-state franchise company with multiple brands it... Read More
Is your business growing, or are you on a plateau... Read More
Business cards are such wonderfully creative little marketing products. Most... Read More
Recently, I stopped by a new car wash in my... Read More
The Tale of Two Dentists...Dr. Namel and Dr. Ivory are... Read More
Are your direct mail response rates lower than you expect?... Read More
There are many mailorder publications that will list... Read More
Creating Your Unique Selling Proposition"Don't tell them what you do.... Read More
A seasoned networker knows the real meaning of networking --... Read More
Never tell people how to do things. Tell them what... Read More
A few months ago, we attended the recent Austech 2005... Read More
We all know the importance of marketing to increase sales... Read More
You probably read my headline and thought, wait a minute,... Read More
Today, more than ever, the success of meetings relies heavily... Read More
The best way for someone to hang on to a... Read More
Brochure printing can be easy if you first identify your... Read More
What's a small business owner to do if they have... Read More
GETTING INTO MARKETING MOMENTUM: The 5 Power Principles for Getting... Read More
In Part 1 of this article, "Resistances to Marketing a... Read More
Imagine how much your sales and profits would increase if... Read More
Conventional wisdom says that the front of a direct mail... Read More
Special event and a special recipe- hand it out on... Read More
Simply put the marketing people and the sales people depend... Read More
The trick to a good promotion is to attach your... Read More
Now that you have had a chance to create a... Read More
A successful marketing plan doesn't have to include an athletic... Read More
When Advertising, it's not always better to be the lone... Read More
One of the hardest things for you to do as... Read More
In my e-book "Articles That Sell", I've shared the secret... Read More
Sales are down, and I need more customers now! Sound... Read More
After 11 years in sales, I've put together and delivered... Read More
Building a business that grows steadily in size and profits... Read More
A colleague who does work for a nonprofit organization contacted... Read More
Do you ever wonder how some businesses always seem to... Read More
With the arrival of Spring, I decided to get outside... Read More
More of the findings of the recent studies in behavioral... Read More
"Necessity is the mother of invention!" The first time I... Read More
Certainly the newest earth quaking event in Internet Marketing insider... Read More
What is a Marketing Plan? Marketing is to do with... Read More
Marketing Marketing |
|