With the continued proliferation of the Internet, the meaning of the word "marketing" also seems to proliferate. Cyberspace has opened up a whole arena of new marketing technologies, techniques, and twists. Amidst the online exuberance, it seems each online marketer or salesperson changes the definition of marketing to suit his or her preference.
Many times, ill-conceived notions and perceptions reduce the meaning of the word "marketing" to a shadow of it's true self. Many see marketing as a series of tactics or gimmicks. Some define marketing as pyramid programs and the like. Others treat the words "marketing" and "sales" or "marketing" and "advertising as synonymous. None of these adequately convey the definition of marketing.
Along with all of the new terminology, new techniques, and new twists the Internet has brought us, it has also opened opportunities for misguided notions about the definition of marketing. While the above definitions describe different facets or definitions of related terms, they do not convey the much broader process that is truly marketing. By taking a look at some dictionary and trade definitions of marketing we can get a better feel for what marketing is truly about:
American Marketing Association Definition
The process of planning and executing the conception, pricing, promotion, and distribution of ideas, goods, and services to create exchanges that satisfy individual and organizational objectives. (Note 1)
American Heritage Dictionary's Definition of Marketing
The commercial functions involved in transferring goods from producer to consumer. (Note 2)
Merriam Webster's Marketing Definition
1 b: the process or technique of promoting, selling, and distributing a product or service. 2: an aggregate of functions involved in moving goods from producer to consumer. (Note 3)
Marketing Definition From MSN Encarta Dictionary
The business activity of presenting products or services to potential customers in such a way as to make them eager to buy. Marketing includes such matters as the pricing and packaging of the product and the creation of demand by advertising and sales campaigns. (Note 4)
Note the phrasing: "The process," "functions involved," "process or technique," "an aggregate," "the business activity." These all get to the heart of the definition of marketing.
As a process, there are certain foundations of marketing that will never become obsolete. We still have products, services, and ideas to sell at some price. We deliver to our customers via some means of distribution. We promote and we advertise. Those are the basics. Those basics still exist and always will.
What has changed is the business environment. Companies compete with more efficient technologies. Customers have better access to their cost options and they communicate to each other in ways not conceivable in the pre-Internet age.
In some industries, the Internet has lowered the cost of entry so that entrepreneurs -- many times from a home office -- have entered the competition. The changes in competitive environment are numerous. What have also changed are marketing strategies and the marketing programs we have available to implement those strategies.
These have changed, but the basic marketing definition has not. Superior marketing is and always has been analysis, then action. It is strategy development, then logical and thought-out tactical implementation. It is the way to customer satisfaction and increasing profit.
The steps to successful marketing and implementation include:
1) Analyzing your customers and the business environment in order to
2) identify key opportunities to better and more profitably meet customer needs,
3) figuring out how to act on those opportunities, and then
4) implementing your plan.
The process doesn't have to be cumbersome. Five-year plans and novel-length documents are not required. The logic of the action is what is important.
By applying the basic marketing process, rather than a tactic here and a technique there, your chances of success skyrocket.
Notes: 1. http://www.marketingpower.com/live/mg-dictionary.php
2. The American Heritage® Dictionary of the English Language, Fourth Edition. Copyright © 2000 by Houghton Mifflin Company. Published by the Houghton Mifflin Company. All rights reserved.
3. Merriam-Webster Online, http://www.m-w.com/cgi-bin/dictionary
4. http://encarta.msn.com/encnet/features/dictionary/dictionaryhome.aspx
Bobette Kyle draws upon 12+ years of Marketing/Executive experience, Marketing MBA, and online marketing research in her writing. Bobette is proprietor of the Web Site Marketing Plan Network http://www.WebSiteMarketingPlan.com and author of the marketing plan and Web promotion book "How Much For Just the Spider? Strategic Website Marketing For Small Budget Business, http://www.howmuchforspider.com/TOC.htm .
Copyright 2002 - 2004 Bobette Kyle. All rights reserved.
I am doing what you do, sitting at my computer,... Read More
Marketing calendars are used by many businesses to help keep... Read More
Give away your knowledge, and you'll make money. How does... Read More
In a recent marketing workshop I attended, I discovered that... Read More
For most of the small business owners I work with,... Read More
Some people are happy with just a business card. For... Read More
I step outside my back door and look at some... Read More
Anyone who runs their own business can tell you how... Read More
Where Do Most of Your Clients Come From?Is it from... Read More
How many of your customers are loyal customers? More importantly... Read More
It all started out with an email message: "I am... Read More
What is the single most important thing you can do... Read More
Take a moment to reflect on the current reality of... Read More
There are four parts to a marketing system and they... Read More
Whether it's a downloadable report available from your website, a... Read More
A brochure can be a great promotional tool, whether it... Read More
So many of you have been telling us that you're... Read More
Most companies ask themselves this question: "How much will this... Read More
The customer is king/queen. We have all heard this mantra.... Read More
Famous quotes that keep you thinking.Have you ever listened to... Read More
Each year, advertisers with super sized budgets sink millions of... Read More
What's your Selling Sentence? If you have a business, you... Read More
Don't get me wrong. I certainly don't think the majority... Read More
Ok, before we get down to the benefits of... Read More
Its become fashionable to bash marketing "gurus" nowadays.There are some... Read More
If you are operating a business from your home and... Read More
When you want to win and woo new clients with... Read More
Even if you never place a cold call, you still... Read More
When marketing themselves to leads and prospects there are five... Read More
There are so many competitions by running business. So you... Read More
What do you do if your business, product or service... Read More
As a business owner, you know how valuable being good... Read More
Famous quotes that keep you thinking.Have you ever listened to... Read More
There are a great many online business people who are... Read More
'Word of Mouth' is still one of the most effectivemarketing... Read More
This is how the conversation went on my follow-up visit... Read More
Have you ever wondered why the phones aren't ringing the... Read More
Today's business marketing rules are different than they were in... Read More
As best you can, answer the following twenty-five questions. There's... Read More
Do you own a business and need ideas on how... Read More
Let's talk about how to keep your postage costs down.So... Read More
As a business professional, you probably realize the value of... Read More
Marketing to women entrepreneurs is not difficult. You just have... Read More
Do you want to be quoted by the national press... Read More
Wondering if your marketing message is dancing in the spotlight... Read More
Now that you have had a chance to create a... Read More
Direct mail can be one of the most effective tactics... Read More
Owning a small business isn't easy, especially if you are... Read More
I'm sure that you've had those Eureka! moments, too. When... Read More
Sounds pretty harsh, doesn't it? Well, I can tell you... Read More
Marketing Marketing |