Sometimes, experiencing bleak sales is a matter of failing to find your prospective customers' trigger buttons.
By trigger buttons, we mean anything that the customer would find of peculiar value. It may be the quality of the product, the promptness of the delivery, the added perks in the offer, the after-sales service involved, or any combination of these factors. There is no doubt that discovering, and complying with, these trigger buttons would greatly increase our number of successful sales.
The problem is that our consumers' behavioral patterns are quite irregular. Predictions on how a client would react in a given situation can never be conclusive, as each individual has his own quirks and idiosyncrasies. One client may prefer post-delivery confirmations, for example, while another would find it irritating.
This fickleness in consumers' behavioral patterns have been a bane for marketing ever since. Campaigns can never be universally applied without adapting some of their components to conform to the wishes of a particular segment of potential clientele. Market analyses produce many variables that are dependent on the shifting tastes of customers.
But you could find a method to this seeming madness. You could use the unpredictable nature of this vital market component to your advantage. You only have to discover their trigger buttons.
By pushing your prospect's trigger button, you would be able to win him to your side. This would make sales a whole lot easier, and the client's loyalty to your business is almost a given.
Here are some techniques you could use to find those beneficial trigger buttons:
? ESTABLISH A CHANNEL OF COMMUNICATION. Knowing what your customers need is vital to knowing how to please them. You have to encourage them to speak up, so that you may learn some of the things they expect from you. This way, your business can address to their needs in a more efficient manner. This is easier said than done, but with a proper feedback system, you would be able to garner their thoughts on a frequent basis.
? BE DIRECT IN YOUR DEALINGS. Ask them straight what they want, but to it politely of course. Clients would appreciate your honesty and willingness to please their wishes, however eccentric they may be.
? DO YOUR FOLLOW UPS. Once you have found what they want, do something about it and inform them in writing about the steps you're taking to remedy their concerns. This would make you look more reliable in their eyes, and they would start treating their communication with you as an investment that should be tended until the very end.
? BUILD RELATIONSHIPS. This is essential, more so if you're operating a small business. The advantage of small businesses over their larger competitors is that they can deal with clients in a more personal level. Building relationships and establishing goodwill with your clients would go a long way. They will be able to trust you more, which would eventually lead to brand loyalty and a symbiotic affair that would only bring great things for both parties.
? ALWAYS PROVIDE SOMETHING EXTRA. Whether it is through a simple giveaway, or an additional remark that you wish to add to their feedbacks (i.e. "I thank you for voicing out your concerns, and I wish to add something to your list?"), giving them something that they did not ask for would make them happy to have considered your business.
Employing these steps would guarantee that your clients would warm up to your service, and eventually reveal the things that make them tick. From there, you would know how to convert them into successful sales, over and over again.
Ronny Berglund is a marketing professional, which owns and operate http://www.traffic-plus.com that can help you to instantly get website visitors, do popup advertising or any type of instant website traffic increase. He also owns and operates http://www.marketingpatch.com where you find strategic marketing tips. And you can learn the marketing tips and tricks that pro's use! MarketingPatch.com also have a great forum where you can talk about everything marketing related, he even let you post your in a Buy / Sell forum.
Maybe you've heard these different marketing terms, maybe you haven't.... Read More
12/20/04According to a recent article by ComScore Networks, about three-quarters... Read More
I believe that small business marketing and selling follows a... Read More
Maybe you don't want to work that hard, or maybe... Read More
In a previous installment, we spoke about how to come... Read More
What is database marketing?Database Marketing is the gathering and storing... Read More
Have you ever heard the saying, "Give and you shall... Read More
Building business relationships through networking is a great way to... Read More
Apart from being the fastest, easiest, and most profitable strategy... Read More
What is a Joint Venture? A joint venture is an... Read More
As a life-long dancer, I know a bit about the... Read More
Feng Shui is the Ancient Chinese practice of configuring home... Read More
Direct mail is a cost-effective way to make sales and... Read More
You may be in business for yourself or as a... Read More
Grant Directory users are ready to buy Yellow Pages have... Read More
After 11 years in sales, I've put together and delivered... Read More
One of the most essential things to successful networking is... Read More
Multicultural marketing mirrors the changed face of America and is... Read More
"Get your positioning and your programs implemented properly, and the... Read More
There aren't many things in life that you would get... Read More
My niece recently graduated from high school, and my family... Read More
'Word of Mouth' is still one of the most effectivemarketing... Read More
Almost everyone who dreams of starting their own business is... Read More
Which product feature of yours is every buyer keen to... Read More
In a world that is spinning out of control; with... Read More
Okay, we were kidding about the smoke, but not about... Read More
Conventional wisdom says that the front of a direct mail... Read More
My mother used to tell me, tongue in cheek, that... Read More
I often wonder how people without a plan know where... Read More
Apple Computer just announced that their earnings from the last... Read More
If you follow the prevailing logic of most modern companies,... Read More
Second in a series of three articles:What if you could... Read More
In the past, purchasing ad space was the solution to... Read More
Without doubt, understanding what a customer's wants and needs are... Read More
One commonly overlooked method of advertising offline is flyers. Flyers... Read More
The greatest asset to your business is your Customer, specifically,... Read More
It used to be you that if you had a... Read More
Online Communities are all over the Internet and attract lots... Read More
Building a coaching or consulting practice can be rewarding and... Read More
The trade show floor is full of different types of... Read More
There are basically two ways in which you can either... Read More
Sponsorship is the fastest growing form of marketing in the... Read More
Market research specialists have discovered a new tool which enables... Read More
Over the last few years the buzz about CRM (Customer... Read More
SMS is good for:? Short lead times and immediacy ?... Read More
My childhood was my foundation for how I write and... Read More
When you attend networking functions, what kind of name tag... Read More
Keeping in touch can dramatically increase business, when done properly.It's... Read More
I met Sue at a recent networking event. She is... Read More
It's not unusual for entrepreneurs to find the whole idea... Read More
Marketing Marketing |
|